FREQUENTLY ASKED QUESTIONS

Yes, you need to create an account to place an order on our site. By creating an account you will be able to track the status of your order, benefit from exclusive offers and have your requests and queries dealt with more quickly by our customer service department.

To create an account, click on “Register” in the top right-hand corner of the home page. You will be asked to provide your name, e-mail address and a password. You will then receive a confirmation e-mail to activate your account.

You can change your account information by logging into your account and accessing the “My Information” section. Here you can update your name, e-mail address, delivery address and communication preferences.

If you forget your password, click on “Forgot password” on the login page and follow the instructions to reset your password. You will receive an e-mail with a link to reset your password.

If you wish to delete your account, please contact us by phone or e-mail. We will assist you in deleting your account and all associated personal information. Please note that if you delete your account, you will lose access to your order history and account information.

The best way to check whether your order has been validated is to consult the “My orders” section in your customer area and check whether you have received a confirmation e-mail. If you see your order with the status “Validated” or if you have received a confirmation e-mail, this means that your order has been validated. If you have not received a confirmation e-mail, please check your spam folder or contact our customer service department for assistance.

How to track the status of my orderYou can track the status of your order by logging into your account and accessing the “My orders” section. There you'll find information on the status of your order, the tracking number (if available) and all the information associated with your orders.nde?

Cancellation and modification policies vary depending on the event and VIP hospitality package you have purchased. We encourage you to read the terms and conditions carefully before placing your order. However, if you have any questions or concerns, please do not hesitate to contact us and we will do our best to assist you.

Delivery times depend on the delivery method chosen and the organizer. Tickets are generally dispatched five working days before the start of the event. We will keep you informed by e-mail as soon as your order has been dispatched.

You can receive your event tickets in a number of ways, depending on the options offered by the event organizer. Options may include sending dematerialized tickets by e-mail, collecting physical tickets from a point of sale or directly from the organizer, or sending tickets by post.

If you do not receive your tickets one week before the event, please contact us as soon as possible. We will do our best to resolve the problem and help you receive your tickets in time for the event. Depending on the options available for the event, we can send you replacement tickets by e-mail, or help you collect physical tickets from the organizer or a point of sale.

We are sorry, but it is not possible to return your tickets once you have purchased them, even if you are unable to attend the event. Please note that our site is only an intermediary between you, the customer, and the event organizer. We therefore recommend that you think carefully before purchasing your tickets and check that you will be able to attend the event before finalizing your purchase to avoid any disappointment or inconvenience.

We are sorry, but unfortunately it is not possible to exchange your tickets for another event. As the intermediary between you and the event organizer, we are unable to change the organizer's policy on ticket exchanges. We therefore recommend that you think carefully before making your purchase and ensure that you have chosen the right event and date. If you encounter any problems with your tickets, please do not hesitate to contact our customer service department for assistance.

If the event is cancelled or postponed, we will inform you as soon as possible by e-mail or telephone. We'll give you instructions for refunding or exchanging tickets if possible. Refund policies may vary depending on the organizer and the event, but we will do our best to help you obtain a refund or credit note for a future event.

VIP hospitality is a unique experience that allows you to experience sporting, cultural and concert events in an exceptional way. By booking VIP hospitality with our e-commerce site, you'll enjoy privileged treatment that will exceed all your expectations. You'll have access to premium seating, top-notch catering and personalized attention throughout the event. Whether you're a fan of sport, music or culture, VIP hospitality is the best way to enjoy an unforgettable experience. So go ahead, treat yourself to a dream experience by booking a VIP experience with Official-VIP.

We offer packages for a wide range of events, including soccer, rugby, tennis, Formula 1, handball, cultural events such as concerts, shows and exhibitions, as well as special events such as UEFA EURO 2024 or the Rugby World Cup 2023. We are also at your disposal for any tailor-made hospitality requests at [email protected]

Our VIP hospitality packages offer an unforgettable, tailor-made experience for discerning customers who want to experience the event in luxury and comfort. In addition to VIP tickets, you'll enjoy exclusive access to private areas, gourmet meals, premium beverages and other exclusive benefits.

We are committed to ensuring that you receive your tickets in time for the event. We use secure and reliable shipping methods to ensure timely delivery, whether by e-mail, express courier or pick-up directly from the organizer.

We'd be delighted to hear from you!

Telephone number: +33 (0)1 80 87 24 48

E-mail address: [email protected]